Is remote flashing safe? Will my privacy be leaked?
Remote flashing is very safe. You can see the entire operation process. We only perform flashing-related operations and will not access your personal photos, chat records or other private data. You need to confirm key steps during the process and can terminate the remote connection at any time. We promise to protect every user privacy and never disclose any personal information.
How long does flashing take?
Flashing time varies by model and service type. Generally, simple system upgrade/downgrade takes about 30-60 minutes, Root access takes about 20-40 minutes, unbrick repair may take 1-2 hours. Specific time can be confirmed with customer service in advance, we will give accurate estimates based on your model.
Can flashing break my phone? What if it gets bricked?
We have 3 years of experience, served 1000+ users, with a 98% success rate. However, any flashing operation carries some risk, which cannot be completely avoided. If bricking does occur, we will handle the unbrick repair until the phone recovers. We promise: no charge if unsuccessful, so you have nothing to worry about.
Will I lose warranty after flashing?
Generally, unlocking BL or gaining Root access will void the official warranty. However, most brands support restoring the official system to regain warranty (such as Xiaomi, OPPO, etc.). If your phone is still under warranty, we recommend careful consideration. We can provide service to flash back to the official system to help you restore warranty status when needed.
Will my phone data be lost?
Most flashing operations will erase phone data, so we strongly recommend backing up important data in advance. You can use the phone built-in backup function, or copy photos, files to your computer. If you are unsure how to backup, contact customer service and we will guide you through the data backup process.
What do I need to prepare for remote flashing?
You only need to prepare: 1) A computer with internet access; 2) Original or good quality USB cable; 3) Phone with sufficient battery (50%+ recommended); 4) Todesk remote control software pre-installed. Other flashing tools and firmware are prepared by us, you only need to cooperate with the operations.
How to pay? What payment methods are supported?
We support WeChat Pay, Alipay and other mainstream payment methods. Generally, a deposit is paid first, and the balance is paid after flashing is completed and confirmed. Specific prices and payment methods can be confirmed by messaging us online, we will give accurate quotes based on your model and service type.
Is there after-sales support after flashing?
Yes! We provide 7-day after-sales support. If non-human-caused issues occur within 7 days after flashing, we will fix them for free. If you have usage questions, you can contact customer service anytime and we will answer patiently. Long-term customers can also enjoy discounted prices and priority service.
Which phone brands are supported?
We support most mainstream brands on the market, including: Xiaomi, Redmi, Huawei, Honor, OPPO, realme, vivo, iQOO, OnePlus, Samsung, Meizu, RedMagic, BlackShark and more. Specific model support can be confirmed by messaging us online, we will give accurate answers based on your phone model.
What is Root? What is Root used for?
Root is the operation of gaining the highest administrator privileges on your phone. After Rooting, you can: 1) Uninstall pre-installed system apps to free storage; 2) Use advanced apps that require Root privileges; 3) Modify system parameters to optimize performance; 4) Install modules for advanced features like game optimization, ad blocking, font modification, etc. However, Root also carries some risks, we recommend understanding clearly before deciding.
Have more questions? Feel free to contact our online support Contact